Emergencies & Phone Calls
If you have an emergency, call 911. Please do not call our office until you have made arrangements to get to the hospital.
Our staff returns calls during business hours as time permits. Be sure to tell the receptionist if your call is urgent. Test results, prescription refills and other routine calls will be handled after urgent patient needs are met. Please keep in mind that our doctors and staff have demanding schedules, and it may be late afternoon or the following day before they can return non-emergency calls.
If you need to speak with us, we certainly want to hear from you. Please consult these guides to help you decide when to call:
Call day or night if you have any of the following:
- Fever of 100.5 degrees F or higher.
- Uncontrollable nausea or diarrhea.
- No relief from pain medication.
- Chest pains or shortness of breath.
- Severe shaking or chills.
- Bleeding from the nose or gums.
- Blood in the urine.
- Black, tarry bowel movement.
- Severe diarrhea.
- Constipation with intense abdominal cramping.
- Changes in vision or hearing.
- Increased bruising or red or purple pinpoints anywhere on the body.
Call during normal office hours if you:
- Have questions about your medication, treatment or side effects.
- Would like to change medications.
- Are experiencing nutrition problems.
- Need a prescription refilled.
- Need lab tests or scans.*
- Have heard about a new treatment.
- Notice new numbness or tingling in your fingers or toes.
*Please note that results usually take:
- Scans: 48-72 hours
- Tumor Markers: 72 hours
- Bone Marrow: 7-10 days
- Pathology Reports: 3-5 days