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Kelly Silverman

Senior Director, New Market Operations & Implementation
As TOI’s Senior Director, New Market Operations & Implementation, Kelly focuses on the integration of newly acquired practices at TOI, launching our newest markets and clinics, as well as improving consistent patient experience and processes across all clinic operations. Kelly is a proven operational leader with over 15 years of experience in urgent care, occupational medicine, private practice, and clinical research management. While in clinical research, she focused on neurological injuries and informatics. Prior to the healthcare industry, she worked in finance in the entertainment industry.

Kelly joins TOI from a national chain of urgent cares, where she oversaw 17 centers in the state of California with over 200+ employees. She successfully led the turnaround of the California market by improving market leadership and fixing operational issues by focusing on metrics, process improvement, and people development.

Kelly holds a bachelor’s degree in Economics from Vassar College and a master’s in public administration from NYU Wagner Graduate School of Public Service. She is an active member in the Healthcare Executives of Southern California (HCE) and in the American College of Healthcare Executives (ACHE).