The Oncology Institute of Hope and Innovation

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Your First Visit

Office Hours

 

The Oncology Institute's office hours are Monday through Friday, 8:30 a.m. to 5:00 p.m.

Please contact one of our offices to schedule an appointment.

  • Anaheim: (714) 399-0620
  • Covina: (626) 283-5183
  • Downey: (562) 869-1201
  • Glendale: (818) 334-5425
  • Long Beach: (562) 232-0550
  • Los Angeles: (323)284-4077
  • Lynwood: (310) 667-4000
  • Montebello: (323) 278-4400
  • Santa Ana: (714) 542-0102
  • Torrance: (310) 935-4525
  • Whittier: (562) 698-6888

 


Patient Forms

To save time on the day of your appointment, please fill out these forms and bring them with you:





Maps And Directions
Address
Phone
Fax

Prescription Refills

Please call one of our eleven locations with the following information:

  • Practitioner's name
  • Name of medication
  • Pharmacy name
  • Pharmacy phone number
  • Date of last refill

For narcotics such as Percocet, MS Contin or Oxycontin, plan to either come into the office for a written prescription or allow five days for the written prescription to be mailed. By law, your pharmacy must have a written prescription. Narcotic prescriptions cannot be written on weekends.


Emergencies & Phone Calls

If you have an emergency, call 911. Please do not call our office until you have made arrangements to get to the hospital.

Our staff returns calls during business hours as time permits. Be sure to tell the receptionist if your call is urgent. Test results, prescription refills and other routine calls will be handled after urgent patient needs are met. Please keep in mind that our doctors and staff have demanding schedules, and it may be late afternoon or the following day before they can return non-emergency calls.

If you need to speak with us, we certainly want to hear from you. Please consult these guides to help you decide when to call:

Call day or night if you have any of the following:

  • Fever of 100.5 degrees F or higher.
  • Uncontrollable nausea or diarrhea.
  • No relief from pain medication.
  • Chest pains or shortness of breath.
  • Severe shaking or chills.
  • Bleeding from the nose or gums.
  • Blood in the urine.
  • Black, tarry bowel movement.
  • Severe diarrhea.
  • Constipation with intense abdominal cramping.
  • Changes in vision or hearing.
  • Increased bruising or red or purple pinpoints anywhere on the body.

Call during normal office hours if you:

  • Have questions about your medication, treatment or side effects.
  • Would like to change medications.
  • Are experiencing nutrition problems.
  • Need a prescription refilled.
  • Need lab tests or scans.*
  • Have heard about a new treatment.
  • Notice new numbness or tingling in your fingers or toes.

*Please note that results usually take:

  • Scans: 48-72 hours
  • Tumor Markers: 72 hours
  • Bone Marrow: 7-10 days
  • Pathology Reports: 3-5 days

Insurance And Billing

If you are a new patient, you will fill out an insurance profile and discuss your options with us. We will make a copy of your insurance card(s) for your file. Remember to contact the office at any point during your care if there is any change in your coverage.

Patients belonging to an HMO, POS or PPO must verify with their provider(s) that we are on your plan. It is also your responsibility to obtain the initial referral and bring it with you and to inform our office staff if you require pre-certification for admissions, treatments or tests.

We participate with most major insurance companies and will submit claims on your behalf. Please indicate primary and secondary carriers on your insurance profile if you are covered by more than one company. We also accept Medicare, although you will be responsible for the deductible and co-payment for physician care, chemotherapy medications and laboratory tests.

Co-payments are due at the time of your visit. We accept Visa, MasterCard, Discover and American Express. We will be happy to assist you in developing a payment plan.

Our staff will be happy to help you with any questions you may have.

We accept the following insurances:

PPO / Private                                                                             

  • AARP
  • Aetna
  • Blue cross
  • Blue shield
  • Cal Optima
  • Cigna
  • Greatwest
  • Health Net
  • Medicare
  • Medi-cal
  • Multiplan
  • Operating Engineers
  • PacifiCare
  • Secure Horizons
  • Southwest Administrators
  • The Reta Trust
  • Tricare
  • Triwest
  • Unified Grocers
  • United Healthcare

 

HMO

  • Aetna
  • Blue Cross
  • Blue Shield
  • Cigna
  • Healthcare Partners
  • Health Net
  • PacifiCare
  • Scan
  • Secure Horizon
  • United Healthcare

IPA                                                                       

  • Access
  • ADOC (Affiliated Doctors of Orange County)
  • Advantage Care
  • Allcare Medical Group
  • Altamed Medical Group
  • Angeles IPA
  • Applecare Medical Group
  • Associated Hispanic IPA
  • Avante Best Care
  • Bella Vista IPA
  • Bright Health Physicians
  • Brookshire IPA
  • CalCare IPA
  • CAP IPA
  • Caremore Medical Group
  • Community Family Care
  • Esperanza Medical Group
  • Employee Health System IPA
  • Family Care Specialists
  • Genesis IPA
  • Global Care
  • Good Samaritan Medical Group
  • Healthcare LA
  • Hispanic Physicians IPA
  • Lakeside Medical Group
  • MaxiMed IPA
  • Molina Medical Group
  • Monarch Healthcare
  • Nuestra Familia Medical Group
  • Omnicare Medical Group
  • Physicians Associates
  • Physicians' Healthways
  • Pioneer Medical Group
  • Preferred IPA
  • Prospect Professional Care
  • Regal Medical Group
  • Starcare IPA
  • Talbert Medical Group
  • Watts Healthcare

 

 


 

1184 N. Euclid St.
Anaheim
CA 92801

Tel. 714.399.0620
Fax 714.399.0621
530 W. Badillo St.
Suite D
Covina, CA 91722

Tel. 626.283.5183
Fax 626.214.9749
11480 Brookshire Ave.
Suite 309
Downey, CA 90241

Tel. 562.869.1201
Fax 562.869.1281
1510 S. Central Ave.
Suite 240
Glendale, CA 91204

Tel. 818.334.5425
Fax 818.334.5427
3300 E. South St.
Suite 304
Long Beach, CA 90805

Tel. 562.232.0550
Fax 562.232.0560
1700 E. Cesar Chavez Ave.
Suite 3750
Los Angeles, CA 90033

Tel. 323.284.4077
Fax 323.859.9085
3628 E. Imperial Hwy.
Suite 100
Lynwood, CA 90262

Tel. 310.667.4000
Fax 310.667.4010
101 E. Beverly Blvd.
Suite 200
Montebello, CA 90640

Tel. 323.278.4400
Fax 323.278.4401
1970 Old Tustin Ave.
Suite A
Santa Ana, CA 92705

Tel. 714.542.0102
Fax 714.479.0709
4305 Torrance Blvd.
Suite 109
Torrance, CA 90503

Tel. 310.935.4525
Fax 310.755.6317
8135 S. Painter Ave.
Suite 103
Whittier, CA 90602

Tel. 562.698.6888
Fax 562.698.5255